UKGWorkforce Case Study

Optimizing Time Management: Streamlining Employee Clock-In Processes for Efficiency & Accuracy

Personal Project

UX Design

UX Research

Overview

The UKGWorkforce case study addresses the challenges faced by employees at Sunrise Senior Living in using the app's time clock management system. As employees of Sunrise, I, and others identified issues such as difficulty clocking in and out, inaccuracies in time tracking, and a cumbersome, unintuitive user interface that often leads to error and confusion.

This case study seeks to gauge insights in order to improve the app's user experience, streamline the time-tracking process, and minimize errors, benefiting both entry-level caregivers and business office coordinators who rely on accurate time data for payroll and scheduling. Through UX research and design improvements, this project aims to create a more efficient and user-friendly system.

CONDUCTING

FIRST-CLICK

TESTING

CONDUCTING

FIRST-CLICK

TESTING

CREATING

HI-FI DESIGN

FOR APP

CREATING

HI-FI DESIGN

FOR APP

LEADING

RESEARCH

EFFORTS

LEADING

RESEARCH

EFFORTS

CREATING

WIREFRAMES

CREATING

WIREFRAMES

CONDUCTING

INTERVIEWS

CONDUCTING

INTERVIEWS

LEADING

RESEARCH

EFFORTS

CREATING

WIREFRAMES

CONDUCTING

INTERVIEWS

CONDUCTING

FIRST-CLICK

TESTING

CREATING

HI-FI DESIGN

FOR APP

Problem

The problem with the UKGWorkforce app at Sunrise Senior Living centers around its time clock management system. Employees, especially entry-level caregivers, face difficulties clocking in and out due to a confusing interface and inconsistent performance. This leads to frequent time-tracking errors, creating frustration for employees and extra work for the Business Office Coordinator, who has to correct these mistakes. The system’s inefficiency disrupts payroll accuracy and scheduling, highlighting the need for a more intuitive, user-friendly solution.

Outcome

The redesign of the UKGWorkforce app's time clock management system at Sunrise Senior Living yielded significant improvements. Employees found the interface more intuitive, which reduced confusion during clock-in and clock-out procedures. This led to a notable decrease in time-tracking errors, ensuring precise payroll and scheduling.

The streamlined process also increased employee satisfaction by minimizing frustration among caregivers, fostering a more positive work environment. Additionally, Business Office Coordinators experienced a reduction in workload related to correcting timekeeping mistakes, allowing them to focus on other essential tasks. These outcomes highlight the effectiveness of user-centered design in addressing specific challenges and enhancing overall operational performance.

Solution (Final Design)

⭐️

Connect to Content

Add layers or components to make infinite auto-playing slideshows.

Research

78%

Complex Interface: 78% of caregivers reported difficulty navigating the app, often struggling to locate the clock-in/out buttons due to unclear labels.

65%

Frequent Errors: 65% of users mentioned inaccuracies in their time records, leading to paycheck discrepancies and additional administrative workload for BOCs.

Time Wastage: Employees cited frustration with slow load times and redundant steps, which reduced efficiency during high-pressure moments like shift changes.

Limited Accessibility: The app lacked features like reminders for missed punches, which further contributed to errors.

Time Wastage: Employees cited frustration with slow load times and redundant steps, which reduced efficiency during high-pressure moments like shift changes.

Limited Accessibility: The app lacked features like reminders for missed punches, which further contributed to errors.

Brainstorming + Sketches

This graphic the results of an iteration of affinity diagramming for an early iteration of the design solution.

Graphic shows initial planning of a user flow, identifying essential vs optional features for our application.

Lo-Fi Sketch

Competitor Analysis

For our competitive analysis, my team evaluated leading time clock management apps, focusing on Clockify and When I Work, to identify opportunities for improving the UKGWorkforce app. While both apps excel in specific areas—Clockify in time tracking and reporting, and When I Work in scheduling and communication—our analysis highlighted key strengths, weaknesses, and features (SWOT Analysis) that inform our redesign. These insights will help make UKGWorkforce a more comprehensive and user-friendly workforce management solution.

Findings for Clockify

1.)

No teams / immediate

community engagement

2.)

Not very community oriented

3.)

No ability to create teams + compete

4.)

No interactive map views

5.)

No reward incentive

Findings for When I Work

1.)

Limited local community impact,

emphasizes global efforts

2.)

UX could be improved

3.)

Lacking gamification,

no way to challenge

4 .)

Unable to mark trouble areas

1.)

Bad mobile app;

UX can be improved

2.)

Focuses on time tracking rather

than workforce scheduling

3.)

No ability to create teams

+ compete

1.)

Less robust than Clockify for

detailed time tracking or reporting

2.)

UX could be improved

3.)

Lacking gamification,

no way to challenge

1.)

Bad mobile app; UX can be improved

2.)

Focuses on time tracking rather than

workforce scheduling

3.)

No ability to create teams + compete

1.)

Not as robust as Clockify for detailed

time tracking or reporting

2.)

Relies heavily on MGMT to to create and

update schedules

3.)

Higher costs for smaller teams

User Personas

Wireframes

⭐️

Connect to Content

Add layers or components to make infinite auto-playing slideshows.

⭐️

Connect to Content

Add layers or components to make infinite auto-playing slideshows.

Usability Testing + Findings

In this section, we assess the effectiveness and intuitiveness of the app’s design. We gathered feedback from users on navigation, layout, and overall user experience to identify areas for improvement and ensure a seamless, user-friendly interface.

We asked participants to complete four tasks to evaluate where they would most likely click first when attempting to accomplish each task. In the end, we also gathered input from users by asking if there were any navigational elements, design features, or other aspects of the interface that they found missing, difficult to use, or in need of improvement. This feedback helped us identify potential areas for enhancing the overall user experience.

Results

Reflection

Interactive Demo

RETURN TO TOP

NEXT

Let's Connect!

Instagram

E-Mail

Let's Connect!

Instagram

E-Mail