UKGWorkforce Case Study

UKGWorkforce Case Study

Optimizing Time Management: Streamlining Employee Clock-In Processes for Efficiency & Accuracy

Personal Project

UX Design

UX Research

Overview

The UKGWorkforce case study addresses the challenges faced by employees at Sunrise Senior Living in using the app's time clock management system. As employees of Sunrise, I, and others identified issues such as difficulty clocking in and out, inaccuracies in time tracking, and a cumbersome, unintuitive user interface that often leads to error and confusion.


This case study seeks to gauge insights in order to improve the app's user experience, streamline the time-tracking process, and minimize errors, benefiting both entry-level caregivers and business office coordinators who rely on accurate time data for payroll and scheduling. Through UX research and design improvements, this project aims to create a more efficient and user-friendly system.

Approach

My approach to the UKGWorkforce case study was user-centered, starting with informal interviews and observations of key users, including caregivers and the Business Office Coordinator, to identify pain points. Based on this research, I mapped user journeys, created personas, and identified opportunities to improve the app’s time clock feature. Using wireframes and prototypes, I tested and iterated designs to simplify navigation and reduce errors.


Using this approach, I aimed to enhance usability and streamline the time-tracking process for a more seamless user experience.

CONDUCTING

FIRST-CLICK

TESTING

CONDUCTING

FIRST-CLICK

TESTING

CREATING

HI-FI DESIGN

FOR APP

CREATING

HI-FI DESIGN

FOR APP

LEADING

RESEARCH

EFFORTS

LEADING

RESEARCH

EFFORTS

CREATING

WIREFRAMES

CREATING

WIREFRAMES

CONDUCTING

INTERVIEWS

CONDUCTING

INTERVIEWS

LEADING

RESEARCH

EFFORTS

LEADING

RESEARCH

EFFORTS

CREATING

WIREFRAMES

CREATING

WIREFRAMES

CONDUCTING

INTERVIEWS

CONDUCTING

INTERVIEWS

CONDUCTING

FIRST-CLICK

TESTING

CONDUCTING

FIRST-CLICK

TESTING

CREATING

HI-FI DESIGN

FOR APP

CREATING

HI-FI DESIGN

FOR APP

Problem

The problem with the UKGWorkforce app at Sunrise Senior Living centers around its time clock management system. Employees, especially entry-level caregivers, face difficulties clocking in and out due to a confusing interface and inconsistent performance. This leads to frequent time-tracking errors, creating frustration for employees and extra work for the Business Office Coordinator, who has to correct these mistakes. The system’s inefficiency disrupts payroll accuracy and scheduling, highlighting the need for a more intuitive, user-friendly solution.


The problem with the UKGWorkforce app at Sunrise Senior Living centers around its time clock management system. Employees, especially entry-level caregivers, face difficulties clocking in and out due to a confusing interface and inconsistent performance. This leads to frequent time-tracking errors, creating frustration for employees and extra work for the Business Office Coordinator, who has to correct these mistakes. The system’s inefficiency disrupts payroll accuracy and scheduling, highlighting the need for a more intuitive, user-friendly solution.


Solution (Final Design)

Brainstorming + Sketches

This graphic the results of an iteration of affinity diagramming for an early iteration of the design solution.
Graphic shows initial planning of a user flow, identifying essential vs optional features for our application.

Wireframes

First-Click / Usability Testing

In this section, we assess the effectiveness and intuitiveness of the app’s design. We gathered feedback from users on navigation, layout, and overall user experience to identify areas for improvement and ensure a seamless, user-friendly interface.

We asked participants to complete four tasks to evaluate where they would most likely click first when attempting to accomplish each task. In the end, we also gathered input from users by asking if there were any navigational elements, design features, or other aspects of the interface that they found missing, difficult to use, or in need of improvement. This feedback helped us identify potential areas for enhancing the overall user experience.

Applying Insights (Iteration)

Task 1 asked the users where they would click to expand the top most event listing and reveal additional details about the opportunity. Of the testing, []% of users clicked on the correct area, which was the expanding icon in the lower right corner or the event listing itself.


Task 2 asked the users where they would click to report a posted trashMob for inappropriate content. Of the testing, []% of users clicked on the correct area, which was the vertical three-dot menu icon in the upper right corner.


Task 3 asked the users where they would click to identify individuals who have already signed up for a given trashMob opportunity. Of the testing, []% of users clicked on the correct area, which was the icon with three people labeled with the number of volunteers needed.


Task 4 asked the users where they would click to create their own trashMob opportunity. individuals who have already signed up for a given trashMob opportunity. Of the testing, []% of users clicked on the correct area, which was the icon with three people labeled with the number of volunteers needed.

Final Design

Reflection

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